Terms of Use

Effective Date: January 1, 2025
Welcome to iPass Security LLC ("iPass," "we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of iPass Security’s website, products, and services (collectively, the "Services"). By using our Services, you agree to comply with and be bound by these Terms. If you do not agree, do not use the Services.
1. Acceptance of Terms
By accessing or using the Services, you affirm that you are at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the entity you represent. You agree to comply with all applicable laws and regulations when using the Services.
2. Services Overview
iPass provides physical access control solutions designed for businesses. Our Services may include hardware, software, integrations, and customer support. The specific terms of hardware purchases, software licensing, and support services may be governed by additional agreements.
3. Modifications to Terms or Services
We reserve the right to update these Terms or modify the Services at any time. Changes will be effective when posted to our website or otherwise communicated to you. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.
4. Use of Services
4.1 Permitted Use:
You may use the Services solely for lawful purposes and in accordance with these Terms. Unauthorized use of the Services, including but not limited to reselling or sublicensing, is prohibited.
4.2 Prohibited Activities:
You agree not to:
5. Account Responsibilities
If access to certain Services requires a user account, you must provide accurate and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. Notify us immediately of any unauthorized use.
6. Fees and Payments
6.1 Pricing:
Pricing for our Services is outlined in your order agreement or subscription plan. All payments are due in accordance with the terms specified in your agreement.
6.2 Late Payments:
Failure to make timely payments may result in suspension or termination of your access to the Services.
6.3 Taxes:
You are responsible for any applicable Federal, State and local taxes associated with your purchase and/or use of the Services.
7. Harware products
7.1 Hardware Purchases
All purchases of hardware products from iPass are subject to the terms outlined in your order agreement and these Terms. Hardware products include, but are not limited to, access control devices, controllers, and related accessories.
7.2 Hardware Warranty
We provide a limited warranty on hardware products as specified in your order agreement. This warranty covers defects in materials and workmanship under normal use during the warranty period. Warranty claims must be submitted in accordance with the procedures outlined in the warranty documentation.
7.3 Hardware Installation
Proper installation of hardware products is essential to their performance. Installation must be performed by qualified personnel in accordance with the product documentation. iPass is not responsible for issues arising from improper installation.
7.4 Title and Risk of Loss
Title and risk of loss for hardware products pass to you upon shipment. You are responsible for inspecting shipments upon receipt and notifying us of any damage or missing items within 21 days.
7.5 Returns and Repairs
Returns and repairs of hardware products are subject to our Return Merchandise Authorization (RMA) process. Products must be returned in their original condition and packaging. Contact our support team for RMA instructions.
8. Intellectual Property
All intellectual property rights in the Services, including software, hardware, designs, and trademarks, are owned by iPass or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Services solely as authorized under these Terms of Use.
9. Data Privacy and Security
We collect, use, and process your data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. You agree that we may process your data to provide and improve the Services.
10. Third-Party Services
The Services may integrate with third-party applications or services. iPass is not responsible for the availability, performance, or terms of any third-party services.
11. Warranties and Disclaimers
11.1 Limited Warranty
We warrant that our hardware and software will function in substantial conformity with their documentation during the warranty period. Specific warranty terms are outlined in your agreement.
11.2 Disclaimer of Warranties
Except as expressly provided, the Services are provided "as is" without warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose.
12. Limitation of Liability
To the fullest extent permitted by law, iPass and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Services. Our total liability shall not exceed the amounts paid by you for the Services in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless iPass, its affiliates, and their officers, directors, employees, and agents from any claims, damages, or expenses arising from
14. Termination
We may suspend or terminate your access to the Services if you breach these Terms or engage in activities that harm iPass or its customers. Upon termination, your license to use the Services will immediately cease.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of [Insert State], without regard to its conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
16. Miscellaneous
17. Contact Us
If you have questions or concerns about these Terms, please contact us at:
iPass Security LLC
1900 Powell Street, Suite 700
Emeryville, CA 94608
Tel: (851) 125-4567
Email: legal@ipass.io