Privacy Policy

At iPass Security LLC ("iPass," "we," "our," or "us"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us, including but not limited to our websites, applications, products, and services (collectively, the "Services").

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1. Scope of This Privacy Policy

This Privacy Policy applies to the personal information of individuals who interact with our Services, including customers, end users, visitors to our websites, and business partners. It does not apply to employee or job applicant data.

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2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly:

• Name, job title, and company information.
• Contact details such as email address, phone number, and physical address.
• Account credentials, such as username and password.
• Billing information, including payment details.

2.2 Information We Collect Automatically:

• Device information, including IP address, browser type, and operating system.
• Usage data, such as pages visited, time spent on our Services, and other analytical data.
• Location data, if enabled on your device or through our access control products.

2.3 Information from Third Parties:

• Data from business partners, resellers, and publicly available sources.
• Information from third-party integrations, such as access control logs or external identity providers.

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3. How We Use Your Information

We use your personal information to:

• Provide, operate, and improve our Services.
• Authenticate and authorize access to physical spaces and systems.
• Process transactions and manage customer accounts.
• Communicate with you, including responding to inquiries and sending important updates.
• Customize user experiences and perform analytics to enhance our offerings.
• Comply with legal obligations, enforce agreements, and protect against fraud and abuse.

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4. Sharing of Information

We may share your personal information under the following circumstances:

• With Service Providers: To assist in delivering our Services, such as cloud hosting, payment processing, and customer support.
• With Business Partners: When necessary to support joint offerings or integrations.
• With Legal Authorities: To comply with legal or response to valid legal processes.
• In Business Transfers: In connection with a merger, acquisition, or sale of company assets

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5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, data is securely deleted or anonymized.

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6. Security of Your Information

We implement industry-standard security measures to protect your personal information. These include encryption, access controls, and regular security assessments. However, no system can be 100% secure, and we encourage users to maintain strong passwords and secure their accounts.

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7. Your Privacy Choices

You have the following rights regarding your personal information:

• Access and Correction: Request access to or correction of your personal data.
• Data Portability: Receive your personal data in a portable format.
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
• Marketing Preferences: Opt out of marketing communications at any time.

To exercise these rights, please contact us at customer_service@ipass.io.

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8. Cookies and Tracking Technologies

Our Services use cookies and similar technologies to:

• Improve functionality and performance.
• Analyze user behavior and preferences.
• Deliver personalized content and advertisements.

You can manage your cookie preferences through your browser settings or by using tools provided on our websites.

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9. International Data Transfers

If you are accessing our Services outside the United States, your personal information may be transferred to and processed in countries that may not provide the same level of data protection as your jurisdiction. By using our Services, you consent to such transfers.

For users in the European Economic Area (EEA): iPass Security LLC complies with the General Data Protection Regulation (GDPR). We process personal data based on lawful grounds, including the performance of a contract, compliance with legal obligations, legitimate interests, and, where applicable, consent. You have specific rights under the GDPR, such as the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request the erasure of your data.
• Restrict or object to the processing of your data.
• Data portability, allowing you to receive your personal data in a structured forma.

To exercise these rights or for more information, please contact us at legal@ipass.io.

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10. Children’s Privacy

Our Services are not directed at individuals under 16 years of age, and we do not knowingly collect personal information from children.

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11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.

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12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: